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Effective Date: April 21st, 2020

What’s New?

  • We’re now part of Endeavor, a global leader in sports, fashion, events, media, and talent representation.
  • We’ve added more detail about what data we collect, how we use your data, and who we share it with.
  • We’ve updated our policy to include new rights to opt out of the sale of your data under applicable laws.
  • We’ve included additional information about rights of some customers under new California laws relating to data privacy.  
 

ON LOCATION EXPERIENCES’ PRIVACY POLICY

On Location Experiences is a premier hospitality and VIP experience company. We help connect fans around the world with their favorite stars, talent, and events and specialize in making the experience memorable on all levels, from in person meetings, premier seating and fine dining to exceptional travel arrangements. 

This Privacy Policy describes how we use the data (which may include your personal information) we collect from you through our digital properties (“Site”), when you buy a ticket or other merchandise from us online, when you view or interact with content on our online channels, when you attend our events in person, and when you otherwise interact with us, including our social media, marketing, contests, sweepstakes, and surveys (collectively our “Services”). 

Please read this Privacy Policy carefully to understand how we handle your information. 

WHO WE ARE

SPORTS AND ENTERTAINMENT PROPERTIES

HOW WE COLLECT INFORMATION ABOUT YOU

INFORMATION WE COLLECT AND HOW WE USE IT

DISCLOSURE OF YOUR INFORMATION

MARKETING AND ADVERTISING

SOCIAL MEDIA

CHAT ROOMS, FORUMS, AND MESSAGE BOARDS

COOKIES

DO NOT TRACK

STORAGE AND TRANSFER OF INFORMATION

CHILDREN

OPTING OUT OF THE SALE OF YOUR PERSONAL INFORMATION

YOUR CALIFORNIA PRIVACY RIGHTS

YOUR EU AND OTHER PRIVACY RIGHTS

SECURITY

LINKS TO THIRD PARTY WEBSITES

UPDATES 

CONTACT

 

 

WHO WE ARE

We are On Location Events, LLC d/b/a On Location Experiences, which includes Anthony Travel, CID Entertainment, CID Presents, Future Beat, Kreate, PrimeSport, and Steve Furgal’s international Tennis Tours and affiliated entities. We are also part of Endeavor and may share data with its affiliated entities (“Endeavor”).  If you would like a full list of relevant entities, please submit an information request to the Privacy Team.

Like any company, we use a variety of third party businesses and partners to market and provide our Services to you. Some of those companies are part of Endeavor and some are third parties that we partner with or support our operations so we can provide the best experience to you. 

 

SPORTS AND ENTERTAINMENT PROPERTIES

On Location Experiences provides VIP events for a variety of sports and entertainment properties. 

In connection with providing our Services to you, we also share some of your personal information with the Sports and Entertainment Properties whose events you attend or whose content you interact with on our sites. For more information on how our Sports and Entertainment Properties use data, please review the privacy policy of the appropriate Sports and Entertainment Property. 

On Location Experiences is a licensed partner of the National Football League and provides VIP experiences for all NFL franchises as well as special events like the Super Bowl and the Pro Bowl. For information on how the NFL handles any data they receive from us, please review their Privacy Policy

 

HOW WE COLLECT INFORMATION ABOUT YOU

Directly From You

You may provide us with personal information in a number of ways, such as when you:

  • Provide information to us via our websites, applications, and other digital channels by signing up, creating accounts (including using social media login), filling out forms, commenting, or otherwise engaging with our online services;
  • Communicate with us by e-mail or phone;
  • Subscribe to e-mails and/or newsletters;
  • Report a problem or request support for any of our Services;
  • Buy a ticket or merchandise from us online at;
  • Interact with our Social Media accounts; 
  • Participate in our contests, promotions, sweepstakes or surveys; 
  • Subscribe to Endeavor content online including using any of our online social media channels, official video or streaming partners; and
  • Attending any event using our services (e.g. ticket scanning, CCTV, and other on location interactions you may have with us.   

Information We Collect From Other Sources

We work closely with third parties (for example, technical service providers, ticketing providers, promotions companies, advertising networks, analytics providers, and search information providers) and may receive information about you from them. Depending on the relationship and activity, they will provide us with certain information that will help us understand how you interact with our Services so we can tailor our marketing and provide better, more personalized Services to you. In some cases, third parties also provide us with information that helps us keep track of transactions, address technical or logistical issues, prevent fraud, or keep our community safe from security threats. 

We may also receive and display information and content which you make publically available on your social media account when you use social media logins for our Services or interact with any of our content (such as contests). 

Some of our key partners, who we receive data from and may share some data with include: 

  •  
  • Sports and Entertainment Properties, who we work with to host premier events around the world. 
  • E-commerce platforms and services, which provide merchandise to fans around the world. 
  • Ticket sellers around the world who sell tickets to events. 
  • Venues which host events and provide various marketing, advertising, customer support, and security services related to events. 

We may also receive and display information and content which you make publically available on your social media account, such as when you post using one of our promoted hashtags.

  

 

INFORMATION WE COLLECT AND HOW WE USE IT

Categories of personal information  collected

Categories of sources from which personal information is collected

Business or commercial purposes for collection, use, and sharing

Categories of third parties with whom some or all of the personal  may be shared 

Personal and online identifiers (such as first and last name, email address, phone number, usernames, or unique online identifiers)

Directly from you

Marketing partners

 

To provide and Improve the Services

Personalization of the Services

Customer support

Marketing and targeted advertising

Security and fraud prevention

Customer service partners

Marketing sponsors and partners

Ad networks

E-Commerce vendors

Endeavor 

Analytics services 

Sports and Entertainment Properties

Financial Account Information (such as credit card numbers, bank account information, Paypal account information)

Directly from you

Payment providers 

E-Commerce vendors

To provide the Services 

To sell you merchandise, tickets, or Endeavor content

E-Commerce vendors

Payment providers

Fraud and cybersecurity companies

Endeavor 

Government IDs (such as driver’s license or passport)

Directly from you

To provide travel related services

Endeavor

Directly managed hotel bookings

Directly managed travel (such as charter flights)

Travel Information (such as loyalty cards, bookings, itineraries) 

Directly from you

To provide travel-related services

Endeavor

Directly managed hotel bookings

Directly managed travel (such as charter flights)

Customer Profile Information (such as race, gender, age range, income range, ad demographics)

Directly from you

Marketing partners

Ad networks

Third party data providers

To provide and improve the Services

Personalization of the Services

Direct marketing

Targeted advertising

Analytics

Research and development

Security and fraud prevention

Endeavor 

Analytics services

Ad networks

Technology service providers

Marketing sponsors and partners

Sports and Entertainment Properties

Transactional Information

Directly from you

E-Commerce vendors

To Provide and Improve the Services

Customer Support 

Analytics

Research and Development

Endeavor 

Analytics services

Technology service providers

E-Commerce Vendors

Sports and Entertainment Properties

Communications with you (such as customer support messages, emails, social media posts)

Directly from You

Customer support partners

To Provide and Improve the Services 

Customer Support

Endeavor 

Analytics services

Technology service Providers

E-Commerce vendors

Customer Service Partners

Online Activity Information  (such as browsing history, search history, interactions with a website, email, application, or advertisement)

Directly from You

Cookies and similar technologies

Marketing partners

Ad networks

Third party data providers

To Provide and Improve the Services 

Personalization of the Services

Direct marketing

Targeted advertising

Endeavor 

Technology service providers

Analytics services

Ad networks

Non-Precise Geolocation information (such as zip or area code, state, country)

Directly from you

Cookies and similar technologies 

Marketing sponsors

Technology service providers

Ad networks

To provide and improve the Services to you

Personalization of the Services

Fraud and cybersecurity

Direct marketing 

Targeted advertising

Endeavor 

Ad networks

Technology service providers

Marketing sponsors

Sports and Entertainment Properties

Precise Geolocation (such as full address or specific location while at an event)

Directly from you

Marketing Sponsors

Technology service providers

To provide and improve the Services to you

Personalization of the Services

Direct Marketing

Endeavor

Ad Networks

Technology service providers

Marketing sponsors

Sports and Entertainment Properties

Sensory information (such as audio, electronic, visual, or similar information)

Directly from you (such as when you interact with certain apps at our events)

Technology service providers (such as apps and third party analytics platforms activating services at our events)

To provide and improve the Services 

Personalization of the services

Enhancing live event experiences

Research and development

Endeavor 

Technology service providers

Inferences drawn from the above information about your predicted characteristics and preferences

Endeavor 

Third party data providers

Marketing sponsors

To Provide and improve the Services 

Personalization of the Services

Direct marketing

Targeted advertising

Analytics

Endeavor 

Ad networks

Marketing sponsors

Technology service providers

Analytics companies 

Sports and Entertainment Properties

Other information about you that is linked to the personal information above

Directly from you

Endeavor 

Third party data providers

Marketing sponsors.

To Provide and Improve the Services 

Personalization of the Services 

Endeavor 

Ad networks

Marketing sponsors

Sports and Entertainment Properties

 

We may also use the information we have about you 

  •  
  • as necessary if we believe there has been a breach of the Terms of Use or the rights of any third party, or 
  • to comply with legal and regulatory requirements. 

We combine information we receive from other sources with information you give to us and information we collect about you. We use this combined information for the purposes set out above.

 
 

DISCLOSURE OF PERSONAL INFORMATION

We do share your data with third parties, including Sports and Entertainment Properties and other Endeavor affiliates, and the other categories of partners as listed above. Some of these disclosures of data may be constitute a sale of data under some data privacy laws. Accordingly, we offer the option for you to opt out of the sale of your personal information, as further set forth below. 

We may share your personal information with Endeavor and with selected third parties including:

  • business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you in order to provide you with a product or service;
  •  
  • business partners, suppliers and sub-contractors to provide you with information about promotions and offers;
  •  
  • advertisers, advertising networks and social networks that require the data to select and serve relevant advertisements to you and, in some cases, to others. For more information on how we use personal information for targeted advertising, see below; and
  •  
  • analytics and search engine providers that assist us in the improvement and optimization of the Service.

We may disclose your personal information to third parties:

  • If we enter into negotiations to buy, sell, or merge with any business or assets, or if we enter into bankruptcy, reorganization, or receivership, in which case we may disclose your personal information to the prospective or eventual seller or buyer of such business or assets;
  •  
  • if we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in the event of an emergency, or in order to enforce or apply our applicable Terms of Use   and other agreements, or to protect the rights, property, or safety of On Location Experiences, Endeavor, our customers, clients or others; and
  •  
  • to any other third party not covered in this policy with your prior consent.
 

MARKETING AND ADVERTISING

Targeted Advertising

We use your personal information to tailor our marketing and advertising efforts. To do this, we provide your information to third party advertising networks (such as Google Doubleclick) and social media companies (such as Facebook). When we provide data to agencies, ad networks, and other parties for targeted advertising, we do not provide them with your name, financial information, or any sensitive information (such as a government ID or date of birth, if we have collected that). We use online identifiers such as email, cookie addresses, and device identifiers to help us provide targeted advertising to you and others like you. We may also use aggregate information to help advertisers reach the kind of audience they want to target. We may make use of the personal information we have collected from you to enable us to display advertisements to target audiences;

To opt out of targeted advertising, you may use the following links provided by third parties that manage opt outs for some ad networks: 

http://preferences-mgr.truste.com
http://www.networkadvertising.org/managing/opt_out.asp 
http://www.aboutads.info/
https://policies.google.com/privacy/partners

 

Email Marketing

  1. We also add you to our mailing lists for email communications from On Location Experiences and our partners’, including Endeavor, when you sign up for our mailing lists, purchase a ticket or our merchandise, or subscribe to our content online. If you provide us with your email address in order to receive communications, you can opt out at any time by using the unsubscribe links at the bottom of our emails. 

Mobile Notifications

With your consent, we may send promotional and non-promotional push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.

 
 

SOCIAL MEDIA 

You may be able to use social sharing features and other integrated tools on the Site such as the Facebook “Like” button. These features and tools may permit you to share actions you take on our Service with other media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the service that provides the social sharing feature. Please remember, though, that use of the information you share on social media sites will be governed by the privacy policies of the social media provider, and we are not responsible for how they treat the information.

You may also be able to use your account credentials on social media platforms like Facebook or Google to log-in to certain services we offer. If you link your account with us to your social media log-in, please be aware that this means information such as your username, password, and some account activity may be shared between us and the social media provider. 

 

CHAT ROOMS, FORUMS, AND MESSAGE BOARDS

We may make chat rooms, forums, commenting and message boards available to you and other users using third party software. You are not required to provide any personal information when using these areas but you may choose to do so. If you post personal information online, it will be publicly available and you may receive unsolicited messages from other parties. By using the commenting features of the Site, you acknowledge that your user name and location information will be disclosed. We cannot ensure the security of any information you choose to make public in a chat room, forum, or message board. Also, we cannot ensure that parties who have access to such publicly available information will respect your privacy. Please exercise caution when deciding to disclose personal information in these areas. To request removal of your personal information from any blog or community forum, please submit a request to delete your data below with instructions regarding what you would like removed. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

 

COOKIES

We and trusted third parties use cookies and similar technologies on the Site to collect and process personal information. For more information, please see our Cookie Notice by interacting with the cookie banner on our Site and selecting “Cookie Settings.”

 

DO NOT TRACK

Some web browsers may transmit “do-not-track” signals to the websites with which the user communicates. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether you intend for these signals to be transmitted, or whether you even are aware of them. Because there currently is no industry standard concerning what, if anything, websites should do when they receive such signals, we currently do not take action in response to these signals.

 

STORAGE AND TRANSFER OF INFORMATION

We operate the Services in and from a number of different jurisdictions, but the Site is primarily operated from the United States, which is where your information will likely be stored and processed. Your information may be disclosed in response to inquiries or requests from government authorities or to respond to legal process in the countries in which we operate and/or store your information.

 

CHILDREN

We do not knowingly collect information from children who are under 13 years old. If you are a parent or guardian of a child who is 13-16 years old and using our Services, please send us an information request using the webform linked below to opt in or request deletion of any personal information we may have collected about the child. If you are a parent or guardian of a child who is under 13 years old and using our Services, please contact us to arrange for deletion of any personal information we may have collected about the child.

 

 

OPTING OUT OF THE SALE OF YOUR PERSONAL INFORMATION

WE DO NOT SELL YOUR PERSONAL INFORMATION FOR MONEY. 

However, sometimes we share your data with sponsors, vendors, Endeavor, and third party advertising networks. These transfers, which are used to provide you with certain Services and/or to more effectively provide you with personalized Services (including advertising), can be deemed a sale under some data privacy laws. 

You may opt out of the sale of your personal information by clicking on the Do Not Sell My Personal Information link on the appropriate Site or calling 1-866-983-0571. You will be asked to provide certain information to us in order to exercise this option so we can verify your identity and locate your records with us.

Please note that your decision to opt out of the sale of your personal information may impact the availability and quality of some of the Services provided to you. 

 

CALIFORNIA PRIVACY RIGHTS

California residents have certain rights with respect to the personal information collected by businesses. If you are a California resident, you may exercise the following rights regarding your personal information, subject to our ability to verify your request and certain other limitations:

  • Information about You: You may ask for us to state what categories of personal information about you we have, and the categories of sources from which we collect your personal information;
  • Receive a Copy of Your Data: You may request the categories and specific pieces of information (if any) we have about you, the categories of personal information that we have disclosed about you for a business purpose,   and the categories of third parties with which we have shared personal information in the previous 12 months.
  • Delete Your Data: You may request that we delete the personal information we have collected from you.
  • Do-Not-Sell:  You may opt out of our sale(s) of your personal information, as “sale” is defined by California law. Please see above for more information. 
  • Non-Discrimination:  California law prohibits discrimination against you for exercising your privacy rights. 

Note: Where certain technologies rely on your data to provide the Services, the absence of that data may impact the operation of the Services. 

 

How to Exercise Your Rights. To exercise any of the above rights, please follow the instructions below: 

 

Verification Process and Required Information. All requests must be verified.  Some requests, including receiving a copy of your data or requests made by an agent claiming to be acting on your behalf, are subject to heightened requirements.  If we cannot verify your identity based on the information provided, a request for a copy of your data shall be treated as a request for information and if we cannot verify your identity, a request to delete personal information may be treated as a request to opt-out of the sale of personal information.

Authorized Agent. You may designate an authorized agent to make a request on your behalf. An Authorized Agent must have written documentation of their authority to act on your behalf, such as a Power of Attorney.  

 
 

YOUR EU AND OTHER PRIVACY RIGHTS

If you are a resident of the European Economic Area you may request a copy of your personal information and confirmation that we are processing personal information about you. You may also be entitled to ask us for other information such as purposes of processing, categories of personal data and recipients of the information. You may be entitled to request correction of any personal information about you which is incomplete or inaccurate, deletion or erasure of it, suspension of processing of it or making it available for transfer to third parties. These rights apply under and subject to applicable law. If you want to exercise any of these or other rights under applicable law, please contact us using the webform above. We may require you to prove your identity with approved identification.

 

You may also have the right, in certain circumstances, to object to our processing your personal information. However, we may be entitled to continue processing it in line with applicable law. You can exercise this right at any time by contacting us using the webform. You may also have the right, where provided under applicable law, to ask us to stop processing your personal information for direct marketing purposes. You can exercise this right by checking certain boxes on the forms we use to collect your information or by clicking “unsubscribe” on the emails you receive. 

 

We will retain your personal information for as long as needed to provide you with services you have requested. We will retain and use your personal information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

 

SECURITY

We use a variety of administrative, physical, and technology solutions, including engaging with qualified cybersecurity companies, to protect your information from unauthorized access, loss, or misuse. Because there is always some risk in transmitting information over the internet and otherwise processing information, we cannot and do not guarantee or warrant the security of any information that you transmit on or through the Services or that we otherwise maintain.

 

LINKS TO THIRD PARTY WEBSITES

Our Services, newsletters, email updates and other communications may, from time to time, contain links to and from the websites of others, including our partner networks, retail partners, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.

 

UPDATES 

Any updates we may make to our Privacy Policy will be posted on this page, and we may also provide a website notice of any material changes for a reasonable period of time. Please check back frequently to see any updates or changes to our Privacy Policy. If you do not agree or consent to these updates or changes, do not continue to use the Services.

 

CONTACT

Questions or comments regarding this Privacy Policy should be submitted to us using the webform above.


Future Beat, LLC, Ticket Sales Events, Beverly Hills, CA