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FAQS

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Q. How do I purchase a VIP package?
 
A. From our home page, please find your artist and click “package details”. Each show date will have a “buy” link, which will take you directly to the ticketing page for that show date. From there, you can navigate the ticketing page to find and purchase the type of VIP Package you are interested in.
 
 
 
Q. What payment methods are accepted?
 
A. VIP packages are only available for purchase online through the main ticketing page for each show (Ticketmaster, Live Nation, AXS, TicketFly, Ticketweb, Etix, etc.). All major credit cards are accepted.
 
 
 
Q. My package includes VIP activities at the show. When will I receive the details?
 
A. Details about day of show VIP activities such as meet & greets, soundcheck, and pre-show parties will be sent via email within 3-5 days prior to show date. All VIP details will be sent to the email address that you provided when you purchased your VIP package. Please plan to arrive fairly early for pre-show experiences. They require VIPs to check in anywhere from 1-3 hours before doors open to the show.
 
**Times included on ticket pages or order confirmation emails will reflect Door or Show Times and may differ from the VIP check-in time.**
 
 
 
Q. I purchased a VIP Meet & Greet package. Is it before or after the show?
 
A. VIP programs vary for each artist. VIP Meet & Greet details will be sent via email 3-5 days prior to show date. It will include what time you will need to arrive at the venue and where to check in. If you need to plan farther in advance and the tour has already started, feel free to contact us and we can let you know if it is scheduled to be a pre-show or post-show meet & greet.
 
 
 
Q. Can I leave the venue after the pre-show meet & greet and come back later for the show?
 
A. Re-entry varies by venue and is subject to the venue’s policy. Please contact the venue to confirm.
 
 
 
Q. My show is tomorrow and I haven’t received any VIP details yet. What do I do?
 
A. Please be sure to check the email address on file with the VIP package purchase and review your spam folder in case the message got filtered there. If you are still missing the VIP details email, please contact us at info@future-beat.com right away for assistance.    
 
 
 
Q. How will I receive my tickets?
 
A. Tickets will be delivered via the shipping method you select during your VIP package purchase. Your order confirmation receipt from the ticketing company should note the delivery method (home delivery, electronic delivery/email, and will call). Will Call means that you will pick up your tickets at the venue box office when arrive at the event. If you have questions about the delivery method, please contact the ticketing company for further assistance (Ticketmaster, Live Nation, AXS, TicketFly, Ticketweb, Etix, etc.).
 
 
 
Q. My package includes exclusive merchandise. How will I receive my package items?
 
A. Depending on the tour, VIP package merchandise will either be distributed at the show or shipped to you.
 
For merchandise distributed at the show, the VIP details email sent prior to show date will note when and where to claim your package.
 
For shipped merchandise, a separate email will be sent with instructions on how to place an order on our website. After you place the order, you will receive a 5-digit order number and confirmation email. Please do not respond to the order confirmation email if you have questions regarding your merchandise as "no.reply@future-beat.com” is a notification-only account. Our customer service is reachable at: info@future-beat.com.
 
** Please note: Package Items are not required for entry into the event, and are not guaranteed to arrive prior to the date of the show. When your order ships out, you will receive an email notification that the order is on its way. Be sure to check your spam/junk inbox in case the email is filed there. All correspondence regarding merchandise will be sent to the email address you provide when you go through the ordering process.**
 
 
 
Q. What shirt sizes are available? Are there Men’s and Women’s sizes?
 
A. Shirts sizes are normally available in S - XXL. Shirts are unisex adult sized, and run true-to-size.
 
 
 
Q. What is an “Upgrade” package?
 
A. Upgrades are VIP packages made available for fans who have already purchased tickets to a show or event and want to take part in the VIP experience. You will need to purchase a ticket to the show separately from the VIP Upgrade to enter the event as well as participate in any VIP activities. If VIP Upgrades are being offered for the tour, they are typically available for purchase online through the Future Beat website. Upgrades are available until 3 days prior to show date, in most instances. 
 
 
 
Q. When do VIP package sales close?
 
A. Package sales close 7 days prior to show date or when they are sold out.
 
 
 
Q. There are no more VIP packages left online. Is there another way to purchase a VIP package?
 
A. Unfortunately once VIP packages have sold out online, no more will be added.
 
 
 
Q. Can I purchase a VIP package through StubHub?
 
A. No. Tickets to the show may be used, but VIP elements become void. We have no way of verifying purchases made on StubHub.  
 
 
 
Q. Can I re-sell my packages?
 
A. No. VIP packages cannot be transferred or re-sold. Packages being re-sold may be cancelled by Future Beat without notice. Tickets to the show may be re-sold (Ticketmaster resale, StubHub, etc.) at your discretion, but VIP elements will become void.
 
 
 
Q. Are there any age restrictions for VIP packages?
 
A. Most events do not have age restrictions. On occasion an event may be held at a club or casino, in which case the age may be 21+ only. Any age restrictions will be listed on the ticketing page.
 
 
 
Q. My child or guest is a minor. Do I need to buy a VIP package to escort them to the VIP activities?
 
A. Yes. Guests ages 12 and under will need to be accompanied by an adult. Accompanying adults must also purchase a VIP package in order to chaperone minors to the VIP activities. Guests between the ages of 13-15 may attend the VIP activities without an adult, but, an adult must check the guest in with the VIP host. Only one adult is required to check in all guests.
 
 
 
Q. I purchased a VIP package. How do I get a press pass for the show?
 
A. Press passes are managed by the artist’s team and venue promoter directly. Future Beat is unable to coordinate or grant press passes. All camera policies are subject to the venue’s policy. Typically professional cameras with a detachable lens are not permitted inside the venue.
 
 
 
Q. How do I sign up for Future Beat VIP package and artist updates?
 
A. At the top of each page at future-beat.com there is a “sign up now” box. Enter your email address and then click submit. Follow us on Facebook and Twitter for new tour announcements: facebook.com/futurebeatvip and twitter.com/future_beat (@future_beat).
 
 
 
Q. How can I contact Future Beat?
 
A. You may contact customer service at: info@future-beat.com. Please include as much detail as possible including full name, artist, concert date, package level, and your questions or request. You may also follow us on Facebook and Twitter: facebook.com/futurebeatvip and twitter.com/future_beat (@future_beat).
 
Future Beat, LLC, Ticket Sales Events, Beverly Hills, CA